Refund & Exchange
Refund:
- You can initiate a request for refund by WhatsApp/Call on 0323-2047162 or email contact@stepglo.com.
- You can avail the refund within 7 days of parcel delivery.
- Important note: Step Glo will not entertain the refund request if returned product is not received by Step Glo within 7 days.
- After receiving your parcel, our quality control team will thoroughly inspect your parcel.
- If the product is used and tag is missing, Step Glo will not entertain refund requests.
- There are no refunds on sale items. Only exchange is possible.
Exchanges:
- You can initiate a request for refund by WhatsApp/Call on 0323-2047162 or email contact@stepglo.com.
- You can exchange within 7 days of parcel delivery.
- Important note: Step Glo will not entertain exchange request if returned product is not received by Step Glo within 7 days.
- Items sent back to us without first requesting an exchange on WhatsApp, call or email will not be accepted.