Refund & Exchange

Refund:

  • You can initiate a request for refund by WhatsApp/Call on 0323-2047162 or email contact@stepglo.com.
  • You can avail the refund within 7 days of parcel delivery.
  • Important note: Step Glo will not entertain the refund request if returned product is not received by Step Glo within 7 days.
  • After receiving your parcel, our quality control team will thoroughly inspect your parcel.
  • If the product is used and tag is missing, Step Glo will not entertain refund requests. 
  • There are no refunds on sale items. Only exchange is possible.

Exchanges:

  • You can initiate a request for refund by WhatsApp/Call on 0323-2047162 or email contact@stepglo.com.
  • You can exchange within 7 days of parcel delivery.
  • Important note: Step Glo will not entertain exchange request if returned product is not received by Step Glo within 7 days.
  • Items sent back to us without first requesting an exchange on WhatsApp, call or email will not be accepted.